Selected work
Built for the real world.
A selection of projects showing how we think across products, systems, and digital experiences.
Portfolio index
Selected case studies / More coming soon
Logistics / Internal business tool
Logistics Operations Platform
We built a centralized operations platform where dispatchers, drivers, and managers could update shipment statuses in real time. Automated reporting replaced manual spreadsheets, and critical delays were surfaced immediately through alerts.
Impact
- Reduced end-of-day reporting from 4 hours per week to 20 minutes.
- Cut average delay discovery from 90 minutes to under 10 minutes.
- Moved 100% of active shipment updates into one shared operations record.
SaaS / AI & automation
Customer Support AI Assistant
We connected the company's documentation, help center, and product knowledge into an AI-powered support assistant capable of answering common customer questions instantly.
Impact
- Reduced median first-response time from 2 hours 14 minutes to 38 seconds.
- Automated 68% of repetitive tier-one support questions.
- Returned 11 support-engineer hours per week to higher-value issues.
Financial services / Modern website
Financial Advisory Website Redesign
We redesigned the website around client trust and conversion, simplifying messaging, clarifying services, and creating a frictionless consultation booking flow.
Impact
- Increased consultation requests from 9 to 23 per month.
- Improved the mobile Lighthouse performance score from 54 to 96.
- Reduced mobile bounce rate from 61% to 39%.
Healthcare / Modern website
Multi-Location Healthcare Provider
We redesigned the website around patient journeys, making services, locations, practitioners, and booking paths easy to navigate while ensuring a consistent experience across all locations.
Impact
- Reduced location and service inquiry calls by 37% within 90 days.
- Increased online bookings from 44% to 71% of scheduled appointments.
- Cut the average path to the correct booking page from 6 clicks to 3.
Construction / Internal business tool
Construction Project Tracking Platform
We built a client-facing portal that automatically pulled project updates, milestones, documents, photos, and timelines into a single place. Clients could check progress themselves instead of requesting updates.
Impact
- Reduced weekly project-update meetings from 12 to 4.
- Cut report assembly from 6 hours per week to 45 minutes.
- Improved client satisfaction scores from 7.4 to 9.1 out of 10.
Consulting / AI & automation
Sales Proposal Intelligence System
We built an internal AI-powered knowledge system that searches previous proposals, case studies, pricing models, and client notes to generate a structured first draft tailored to each opportunity.
Impact
- Reduced first-draft turnaround from 2 business days to 45 minutes.
- Cut document search and review from 6 hours to 75 minutes per proposal.
- Raised proposal-template compliance from 72% to 96%.
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