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Logistics / Internal business tool / Case study

Logistics Operations Platform

Project details

Services

Product strategyUX designApplication development

Technology

Next.js: Delivered one responsive application for dispatchers, drivers, and managers without maintaining separate frontends.

TypeScript: Kept shipment states, assignments, and alert rules consistent across the interface and server logic.

PostgreSQL: Created a reliable relational source of truth for shipments, milestones, users, and status history.

Supabase Realtime: Pushed status changes and delay alerts to operations teams without manual refreshes or polling.

Challenge

Every shipment update was being tracked through spreadsheets, WhatsApp messages, and phone calls. Operations managers spent hours chasing drivers for updates, manually updating spreadsheets, and preparing end-of-day reports. Delays were often discovered too late because information was scattered across multiple systems.

Solution

We built a centralized operations platform where dispatchers, drivers, and managers could update shipment statuses in real time. Automated reporting replaced manual spreadsheets, and critical delays were surfaced immediately through alerts.

Impact

Reduced end-of-day reporting from 4 hours per week to 20 minutes.
Cut average delay discovery from 90 minutes to under 10 minutes.
Moved 100% of active shipment updates into one shared operations record.

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